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Shipping Details

FREE WORLDWIDE SHIPPING ON ALL ORDERS!

ORDER AND SHIPPING CONFIRMATION

Upon placing an order with Pamly, you'll receive an order confirmation email. After the shipment of your order, a shipping confirmation email will be sent, containing details such as the tracking number, courier partner, and estimated delivery date. Should you not receive these emails, please check your spam folder.

COURIER PARTNERS AND TRACKING

Pamly collaborates with trustworthy courier companies to ensure timely and safe delivery. Shipping confirmation emails will contain a tracking link to follow your package's delivery. Be aware that tracking information might take 1-4 days to appear on the courier's website.

INTERNATIONAL SHIPPING

Pamly offers international shipping, with the customer responsible for any inbound duties, taxes, and customs fees. Refer to the table below for delivery details by country.

North America                     APPROXIMATE DELIVERY TIMEFRAME
United States                    3-7 Business Days
Canada
                    3-7 Business Days
North America                     APPROXIMATE DELIVERY     TIMEFRAME
United States  3-7 Business Days
Canada
  3-7 Business Days
Europe                                           APPROXIMATE DELIVERY TIMEFRAME
United Kingdom                            3-5 Business Days
Ireland      
                           3-5 Business Days
Netherlands                            3-5 Business Days
Spain                           3-5 Business Days
Sweden                            3-5 Business Days
France                            3-5 Business Days
Italy                            3-5 Business Days
Germany                            3-5 Business Days
Switzerland                            3-5 Business Days
Iceland                           3-5 Business Days
Czech Republic                           3-5 Business Days
Denmark                           3-5 Business Days
Romania                           3-5 Business Days
Norway                           3-5 Business Days
Rest of Europe                           3-5 Business days
Europe                                           APPROXIMATE DELIVERY TIMEFRAME
United Kingdom   Next Business Day 
Ireland      
  3-5 Business Days
Netherlands   3-5 Business Days
Spain  3-5 Business Days
Sweden   3-5 Business Days
France   3-5 Business Days
Italy   3-5 Business Days
Germany   3-5 Business Days
Switzerland   3-5 Business Days
Iceland  3-5 Business Days
Czech Republic  3-5 Business Days
Denmark  3-5 Business Days
Romania  3-5 Business Days
Norway  3-5 Business Days
Rest of Europe  3-5  Business days
AsiaAPPROXIMATE DELIVERY TIMEFRAME
United Arab Emirates Next Business Day 
Singapore 
5-7 Business Days
Saudi Arabia 3-5 Business Days
Qatar3-5 Business Days
Kuwait 3-5 Business Days
Indonesia 3-5 Business Days
Malaysia5-7 Business Days
Japan 5-7 Business Days
Thailand5-7 Business Days
Philippines5-7 Business Days
Brunei5-7 Business Days
Rest of Asia5-7 Business Days
AsiaAPPROXIMATE DELIVERY TIMEFRAME
United Arab Emirates Next Business Day 
Singapore 
5-7 Business Days
Saudi Arabia 3-5 Business Days
Qatar3-5 Business Days
Kuwait 3-5 Business Days
Indonesia 3-5 Business Days
Malaysia5-7 Business Days
Japan 5-7 Business Days
Thailand5-7 Business Days
Philippines5-7 Business Days
Brunei5-7 Business Days
Rest of Asia5-7 Business Days
Australia                                        APPROXIMATE DELIVERY TIMEFRAME
Australia                                     5-7 Business Days
New Zealand
                                     5-10 Business Days
Australia                                        APPROXIMATE DELIVERY TIMEFRAME
Australia 5-7 Business Days
New Zealand
 5-10 Business Days
Africa                                     APPROXIMATE DELIVERY TIMEFRAME
South Africa                                   10-15 Business Days
Egypt
                                   12-16 Business Days
Rest of Africa                                   15-20 Business Days
Africa                                     APPROXIMATE DELIVERY TIMEFRAME
South Africa  10-15 Business Days
Egypt
  12-16 Business Days
Rest of Africa  15-20 Business Days

SIGNATURES AND PACKAGE DELIVERY

Some couriers may require a signature upon delivery, in which case the package won't be left at your doorstep without a signature. If you'll be unavailable to sign, you can arrange for someone else to do so or contact the courier company to make alternative delivery arrangements. Note that Pamly is not responsible for packages once delivered and signed for.

DAMAGES DUE TO COURIER HANDLING

If a package appears damaged, please photograph the packaging and contact the courier company and Pamly at support@pamly.com as soon as possible. We will assist you.

INCOMPLETE / INCORRECT ORDERS

Contact us at support@pamly.com within 48 hours of receiving an incomplete or incorrect order, and we will handle shipping costs for missing or incomplete items or issue a refund if needed.

ORDER CHANGES AND ACCURATE SHIPPING DETAILS

Ensure that shipping details are accurate at checkout. Email us at support@pamly.com within 24 hours if any errors are noticed, although we cannot guarantee changes after this time.

DELAYED DELIVERY

Delays in delivery might occur due to factors beyond our control, but we will always strive to keep you updated and provide assistance.

LOST OR STOLEN PACKAGES

If a package is lost or stolen, contact us at support@pamly.com, and we will assist. Note that Pamly is not responsible for lost or stolen packages during shipping.

RETURNS

For returns, customers must cover the shipping cost back to Pamly. Review our return policy at https://pamly.com/pages/return-policy.

CANCELLATION AND REFUSAL

Pamly reserves the right to cancel and refuse any order. Refunds will be issued for cancellations not requested by customers.

SHIPPING POLICY CHANGES

We reserve the right to modify or update this Shipping Policy at any time. By purchasing Pamly products, customers accept this policy, including any changes made.

For any questions or concerns about our Shipping Policy, please contact us. Thank you for shopping with Pamly, where we strive to ensure a satisfying and seamless shopping experience for our valued customers.

Pamly reserves the right to cancel and refuse any order. Refunds will be issued for cancellations not requested by customers.