Shipping Details
FREE WORLDWIDE SHIPPING ON ALL ORDERS!
ORDER AND SHIPPING CONFIRMATION
Upon placing an order with Pamly, you'll receive an order confirmation email. After the shipment of your order, a shipping confirmation email will be sent, containing details such as the tracking number, courier partner, and estimated delivery date. Should you not receive these emails, please check your spam folder.
COURIER PARTNERS AND TRACKING
Pamly collaborates with trustworthy courier companies to ensure timely and safe delivery. Shipping confirmation emails will contain a tracking link to follow your package's delivery. Be aware that tracking information might take 1-4 days to appear on the courier's website.
INTERNATIONAL SHIPPING
Pamly offers international shipping, with the customer responsible for any inbound duties, taxes, and customs fees. Refer to the table below for delivery details by country.
| North America | APPROXIMATE DELIVERY TIMEFRAME |
|---|---|
| United States | 3-7 Business Days |
| Canada | 3-7 Business Days |
| North America | APPROXIMATE DELIVERY TIMEFRAME |
|---|---|
| United States | 3-7 Business Days |
| Canada | 3-7 Business Days |
| Europe | APPROXIMATE DELIVERY TIMEFRAME |
|---|---|
| United Kingdom | 3-5 Business Days |
| Ireland | 3-5 Business Days |
| Netherlands | 3-5 Business Days |
| Spain | 3-5 Business Days |
| Sweden | 3-5 Business Days |
| France | 3-5 Business Days |
| Italy | 3-5 Business Days |
| Germany | 3-5 Business Days |
| Switzerland | 3-5 Business Days |
| Iceland | 3-5 Business Days |
| Czech Republic | 3-5 Business Days |
| Denmark | 3-5 Business Days |
| Romania | 3-5 Business Days |
| Norway | 3-5 Business Days |
| Rest of Europe | 3-5 Business days |
| Europe | APPROXIMATE DELIVERY TIMEFRAME |
|---|---|
| United Kingdom | Next Business Day |
| Ireland | 3-5 Business Days |
| Netherlands | 3-5 Business Days |
| Spain | 3-5 Business Days |
| Sweden | 3-5 Business Days |
| France | 3-5 Business Days |
| Italy | 3-5 Business Days |
| Germany | 3-5 Business Days |
| Switzerland | 3-5 Business Days |
| Iceland | 3-5 Business Days |
| Czech Republic | 3-5 Business Days |
| Denmark | 3-5 Business Days |
| Romania | 3-5 Business Days |
| Norway | 3-5 Business Days |
| Rest of Europe | 3-5 Business days |
| Asia | APPROXIMATE DELIVERY TIMEFRAME |
|---|---|
| United Arab Emirates | Next Business Day |
| Singapore | 5-7 Business Days |
| Saudi Arabia | 3-5 Business Days |
| Qatar | 3-5 Business Days |
| Kuwait | 3-5 Business Days |
| Indonesia | 3-5 Business Days |
| Malaysia | 5-7 Business Days |
| Japan | 5-7 Business Days |
| Thailand | 5-7 Business Days |
| Philippines | 5-7 Business Days |
| Brunei | 5-7 Business Days |
| Rest of Asia | 5-7 Business Days |
| Asia | APPROXIMATE DELIVERY TIMEFRAME |
|---|---|
| United Arab Emirates | Next Business Day |
| Singapore | 5-7 Business Days |
| Saudi Arabia | 3-5 Business Days |
| Qatar | 3-5 Business Days |
| Kuwait | 3-5 Business Days |
| Indonesia | 3-5 Business Days |
| Malaysia | 5-7 Business Days |
| Japan | 5-7 Business Days |
| Thailand | 5-7 Business Days |
| Philippines | 5-7 Business Days |
| Brunei | 5-7 Business Days |
| Rest of Asia | 5-7 Business Days |
| Australia | APPROXIMATE DELIVERY TIMEFRAME |
|---|---|
| Australia | 5-7 Business Days |
| New Zealand | 5-10 Business Days |
| Australia | APPROXIMATE DELIVERY TIMEFRAME |
|---|---|
| Australia | 5-7 Business Days |
| New Zealand | 5-10 Business Days |
| Africa | APPROXIMATE DELIVERY TIMEFRAME |
|---|---|
| South Africa | 10-15 Business Days |
| Egypt | 12-16 Business Days |
| Rest of Africa | 15-20 Business Days |
| Africa | APPROXIMATE DELIVERY TIMEFRAME |
|---|---|
| South Africa | 10-15 Business Days |
| Egypt | 12-16 Business Days |
| Rest of Africa | 15-20 Business Days |
SIGNATURES AND PACKAGE DELIVERY
Some couriers may require a signature upon delivery, in which case the package won't be left at your doorstep without a signature. If you'll be unavailable to sign, you can arrange for someone else to do so or contact the courier company to make alternative delivery arrangements. Note that Pamly is not responsible for packages once delivered and signed for.
DAMAGES DUE TO COURIER HANDLING
If a package appears damaged, please photograph the packaging and contact the courier company and Pamly at support@pamly.com as soon as possible. We will assist you.
INCOMPLETE / INCORRECT ORDERS
Contact us at support@pamly.com within 48 hours of receiving an incomplete or incorrect order, and we will handle shipping costs for missing or incomplete items or issue a refund if needed.
ORDER CHANGES AND ACCURATE SHIPPING DETAILS
Ensure that shipping details are accurate at checkout. Email us at support@pamly.com within 24 hours if any errors are noticed, although we cannot guarantee changes after this time.
DELAYED DELIVERY
Delays in delivery might occur due to factors beyond our control, but we will always strive to keep you updated and provide assistance.
LOST OR STOLEN PACKAGES
If a package is lost or stolen, contact us at support@pamly.com, and we will assist. Note that Pamly is not responsible for lost or stolen packages during shipping.
RETURNS
For returns, customers must cover the shipping cost back to Pamly. Review our return policy at https://pamly.com/pages/return-policy.
CANCELLATION AND REFUSAL
Pamly reserves the right to cancel and refuse any order. Refunds will be issued for cancellations not requested by customers.
SHIPPING POLICY CHANGES
We reserve the right to modify or update this Shipping Policy at any time. By purchasing Pamly products, customers accept this policy, including any changes made.
For any questions or concerns about our Shipping Policy, please contact us. Thank you for shopping with Pamly, where we strive to ensure a satisfying and seamless shopping experience for our valued customers.
Pamly reserves the right to cancel and refuse any order. Refunds will be issued for cancellations not requested by customers.
