Pamly

Shipping durations may differ based on your location; typically, orders are delivered within 5-12 business days. Should your order exceed 20 business days in transit, please reach out to us at support@pamly.co for a status update.For more detailed information about shipping specific to your country, please review our shipping policy HERE.

When your order is dispatched, you will receive a distinct email containing a tracking number, allowing you to monitor your package's journey. Occasionally, this email may be directed to your spam or promotions folder, so please check these locations if you believe the delivery is taking longer than expected.Additionally, you have the option to track your order directly by clicking HERE.

Oh no! Hopefully, this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!   If it's been marked delivered and it's only been one sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours! If the tracking hasn’t been updated in an unusually long time or if it has never been updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order. If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.   

We sure do! We can ship products to most countries around the world.